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Guest share vs portal

Two ways to show work to people outside your agency. Pick one on purpose.

Client portal

Use when the client should come back often: project overview, review, media, optional finance or talent tabs, one login.

Invite from the company Portal access flow. Guide: Client portal.

Share links

Use for a one-off guest link (optional password, limited life). Create under Media → Share links, or from the media you want to share. Guests open /share/.... With several assets they see a library grid first, then open one into review (same idea as the portal). They are not a full portal account, even if they can leave feedback on some links. A guest share keeps one link for the deliverable: guests open on the latest ready cut, and can switch back to older ready versions in the player (same link after you upload v2…v10). Work state / Internal review does not hide a cut you chose to share.

Talent shares use a separate /share/talent/... path when you share casting that way.

Quick pick

NeedUse
Ongoing client login and project tabsPortal
Single cut or folder, temporary linkShare link
Client says the portal is emptyFix portal / review visibility, not only a share link. See Client says they see nothing

Things that trip people up

  • Mixing both without telling the client which URL to use.
  • Expecting a share link to show the same tabs as the portal.
  • Agency Preview portal vs what the guest or client actually gets.
  • Password share links keep an unlock session in the browser. After it expires (or cookies are cleared), guests see the password screen again before they can leave feedback or download.

Related

Still stuck? Contact support